Operations – Client Review Manager – South Africa

Role summary.

As a member of the existing global client review team, be responsible for delivering a high-quality client review experience primarily to our Luxembourg client base to include the promotion and execution of an efficient, transparent and technology driven periodic review experience of Altum Groups managed entities whilst ensuring compliance with the regulatory obligations and policies of Altum Group.

​Manage the development of Altum Groups dynamic digital periodic review solution ensuring key stakeholders are consulted including the oversight of the automation of data management based upon periodic review findings ensuring all updates to data is captured upon identification.

Key responsibilities.

• Oversee the development of a digital and dynamic review process working closely with key stakeholders including Business Analysts, Compliance, Technology and client facing teams to ensure the delivery of an efficient periodic review process.
• As a periodic review specialist, oversee the examination of existing client files for accuracy, completeness, and compliance with relevant regulations and policies and procedures.
• Manage the schedule of periodic reviews based upon initial commencement dates and risk based review schedule ensuring an appropriate level of resource is made available throughout.
• Management of administrators overseeing periodic reviews ensuring that administrators workflows are managed and expectations are met.
• Ensure that client information profile, including identification documents, addresses, and business details, is up-to-date and reflects any changes in the client’s circumstances.
• Review and evaluate the existing risk assessments applied to each client based on their profile and activities, and adjusting the risk rating as needed.
• Identify and propose mitigations to potential risks associated with client relationships.
• Maintain accurate and complete records of all reviews, including any supporting documentation and findings.
• Work with client facing teams, to ensure necessary information and updates are collated and completed in line with respective findings identified during the review process.
• Maintain findings schedule ensuring relevant findings are managed by the client facing teams and updated in line with key performance matrix.
• Identify and escalate any potential issues or red flags identified during the periodic review process to the appropriate personnel for further investigation and action.
• Liaising with colleagues cross jurisdictionally in relation to periodic review matters assisting with cross jurisdictional Clients and Investors (where applicable).
• Prepare quarterly reporting on periodic review findings, highlighting any issues or discrepancies and summarizing the overall risk profile of the client base for board consideration.
• Embed a strong understanding of the periodic review process and regulatory requirements, leading continuous improvements and developing training.
• Assist in the development of the periodic review process and developed in-line with industry changes.

Expected skills / experience.

• Experience in managing team.
• Relevant finance industry experience.
• Experience within AML/CDD or periodic review sector.
• Experience working within European corporate structures with a good working knowledge of the Luxembourg Money Laundering framework.
• Experience working with Alternatives fund structures.
• Experience of client service delivery.
• Experience with development of digital periodic review systems desirable but not essential.
• Strong team player who can contribute as part of the overall periodic review team.
• The presence and substance to be able to represent Altum and act as an ambassador for the business.